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Southern State Community College

Medical Mutual of Ohio Coverage for COVID-19

As a full time employee of Southern State Community College, you have access to a wide range of resources that can help you and your family get through these unique times.

COVID-19 Testing: To help combat the spread of COVID-19, Medical Mutual is waiving cost sharing associated with COVID-19 testing for our members when ordered by a medical professional. This may not apply for some self-insured groups. If you are unsure of your coverage, please contact your employer. HSA Eligibility: IRS issued guidance allowing for 100% coverage of the COVID-19 test and treatment for HDHPs without impact to HSA eligibility.

Treatment if Diagnosed: treatment should follow normal benefit terms. Carrier Updates: Each carrier has a website that has been established to provide the most up to date information for employers and employees.

Telemedicine visits are covered just like other medically necessary office visits. They are for patients needing routine care for chronic or general health conditions, including behavioral health. Visits are primarily scheduled visits between patients and healthcare providers who already have an established relationship. They may be handled by computer, tablet or smartphone. If you have questions about your plan's telemedicine coverage, check your benefit documents by logging in to My Health Plan or call Customer Care using the phone number listed on your ID card.

Need Help regarding coverage under our plan, MMO?

  • For questions or assistance, please contact a Medical Mutual representative at 1-800-382-5729 (TTY/TDD 711 for the hearing impaired).
  • Hours of Operation:
  • Mon. - Thurs. - 7:30 a.m. - 7:30 p.m. (ET)
  • Fri. - 7:30 a.m. - 6:00 p.m. (ET)
  • Sat. - 9:00 a.m. - 1:00 p.m. (ET)

Telehealth (Telemedicine) Appointments

Telehealth (telemedicine) visits are covered just like other medically necessary office visits. They are for patients needing routine care for chronic or general health conditions, including behavioral health. Visits are primarily scheduled visits between patients and healthcare providers who already have an established relationship. They may be handled by computer, tablet or smartphone. If you have questions about your plan's telehealth (telemedicine) coverage, check your benefit documents by logging in to My Health Plan or call Customer Care using the phone number listed on your ID card.

The Health Advocate Crisis Line

The Health Advocate Crisis Line is available to Employees, their Spouses, Dependents, Parents, and Parents-in-law at no cost.

IMPACT Solutions, Your EAP Program

The Office of Human Resources would like to remind you about IMPACT Solutions (Southern State's employee assistance program). It's free for you and your household members, dependents living away from home, parents, and parents-in-law.

It offers a wide variety of health and wellness resources, including:

  • 5-free, face-to-face counseling sessions with a licensed counselor in our area;
  • telephonic counseling;
  • legal assistance;
  • webinars;
  • eldercare;
  • store discounts;
  • and much more.

IMPACT Solutions also offers OUTSTANDING INFORMATION ON THE COVID-19 outbreak and what you can do in your personal life and at home.

Here is how to log in and access the resources:

  • www.myimpactsolution.com
  • Click on the orange button: 'Go to member login'
  • Member Login - Username: sscc
  • Click on the red banner at top of page: NEWS ALERT Coronavirus COVID-19 Outbreak

IMPACT Solutions 24/7 In the Moment Phone Support

IMPACT Solutions 24/7 In the Moment Phone Support provides immediate access to licensed mental health professionals. They can help with a wide range of things you may be experiencing such as heightened anxiety, depression, trouble sleeping, and other emotional concerns.

Medical Mutual of Ohio (MMO) Grief Counseling

Medical Mutual of Ohio (MMO) also has resources that could help. They offer a Grief Counseling Program with their partner New Directions. Grief counseling is not just for the loss of a loved one or friend, but grief can be caused by job loss, financial stress, or difficulties or conflicts with family members. For assistance call the Employee Assistance Program listed below. You also have access to various legal forms through New Directions. Forms such as rental agreements, identity theft affidavits, complaint letters for credit card billing errors, buy/sell agreements, living trusts, and much more. Log on using the instructions below and explore the available forms.

  • Employee Assistance Program (EAP) 800-624-5544
  • MMO 24-Hour Nurse Line 888-912-0636
  • New Directions
    • *Go to NDwillprep.com
    • *Enter code MML to log in