Tech Support – IT Services

The Information Technology Services Department, located in room 403 on Central Campus, serves as the technical support team for the college. Use the information on this page for help with your password, email, MyCanvas, or any other technology issues or questions.

  • Office Hours
Monday – Thursday 8:00am - 4:00pm
Friday 8:00am - 12:00pm
  • Service Ticket
  • Submit a Service Ticket
  • Phone
  • 800.628.7722 x2800  or  937.393.3431 x2800
    • Option 1: Password Assistance
    • Option 2: Student Assistance with MyCanvas
    • Option 3: Instructor Assistance with MyCanvas
    • Option 4: All other Technical Issues
  • Email
  • Mailing
  • Information Technology Services Department
  • Southern State Community College
  • 100 Hobart Drive
  • Hillsboro, OH 45133

How We Can Help

If you have any technical issues with college computers or equipment or have trouble accessing MyRecords, MyMail or MyCanvas, we can help! Please submit a service ticket:

Submit a Service Ticket

Online Knowledge Base

More of a do-it yourself type? Visit the Online Knowledge Base. The Knowledge Base is home to articles, custom SSCC how-to guides, FAQs and more, and is available 24/7. Save yourself time and find the answers you need fast with the SSCC Knowledge Base.

Password Tutorials

MyRecords is where you manage your username and password. Follow the tutorials below to change or recover your password.

MyMail - Office 365

MyCanvas is Southern State's learning management system. Your online classes will each have a site in MyCanvas that will serve as a hub for all the course content and activities.

Wi-Fi Access
Basic Tech Requirements

Check the website for your degree program to see if they have additional requirements or recommendations.

Have suggestions for additional tutorials? Email the Webmaster at

Faculty & Staff Technology Information

The staff of the Information Technology Services Department serve as the technical support team for the college. The department is located in 403 on Central Campus and operates from 8:00am to 5:00pm, Monday through Friday.

Check Voicemail Remotely

Below are instruction on how you can dial in to check your office voicemail without having to go to the office:

  • Call the 800 number or any local campus number.
  • After getting the automated message press *
  • You will be asked for your ID followed by #. This is your extension number followed by #.
  • You will then be asked to enter your password. This is the same one you would use to check your voicemail from your office phone.
  • From here your voicemail will function like normal. You will be able to check your messages and make any changes to your email set-up.
Technology Request

Faculty and Staff can use the Technology Request Form to request a needed hardware or software. This form is not to be used for Tech Support related issues.

Data Security

Visit the Data Security at SSCC webpage to stay up to date with Cyber Security at SSCC. If you need additional assistance please email